HOWHY · aixx Inc.
Terms of Service
These terms cover your use of the HOWHY app and your HOWHY account. HOWHY is a China-to-USA parcel forwarding app operated by aixx Inc. (“we”). They describe only what the app does today; the service terms for forwarding, payment, cancellation and claims will be added here, with a new effective date, before those services go live.
Summary
- The app is licensed to you through the App Store under Apple's standard Licensed Application End User License Agreement. These terms add the rules specific to HOWHY.
- Nothing ships yet. In this version you can sign in with Apple, estimate shipping, register packages, save US addresses and submit consolidation and Buy for Me requests. Warehouse receiving, carrier rates, payment and tracking are not connected, and no charge can be made.
- Estimates are not quotes. A shipping estimate is preliminary and non-binding. Only a final quote that you accept will be binding, and final quotes are not issued in this version.
- Requests are not orders. A package registration, consolidation request or Buy for Me request records what you want. Nothing is purchased or shipped without your later acceptance of a quote.
- You can leave at any time. Delete your account in the app under Me ▸ Account ▸ Delete account.
1. These terms and Apple's licence
The HOWHY app is distributed through the App Store and licensed to you under Apple's standard Licensed Application End User License Agreement. That agreement governs the licence itself; these terms govern how you use HOWHY and your HOWHY account. If the two conflict about the licence, Apple's agreement applies.
By creating an account or using the app you accept these terms. If you do not accept them, do not use the app.
Our handling of personal information is described in the HOWHY Privacy Policy, which forms part of these terms.
2. What the app does today
In its first release HOWHY lets you sign in with Apple, estimate shipping, register incoming packages, save US delivery addresses, request consolidation and submit Buy for Me requests. The partner warehouse address, carrier rates and prices, payment and carrier tracking are not connected yet. The app says so on screen wherever it applies, never presents placeholder prices as real, and cannot charge you anything in this version.
Nothing in the app is an offer by us to receive, purchase or forward a parcel until the service terms for forwarding have been published here and you have accepted a final quote under them.
When forwarding, payment or assisted purchasing go live, we will publish their terms, fees, cancellation, refund and claim rules at this address with a new effective date before they take effect. See How it works for the planned workflow.
3. Your account
An account is created with Sign in with Apple, a mobile number or, where offered, an email address, and you can link more than one of them to the same account. The app has no passwords; keep your Apple Account, phone number and mailbox secure, because anyone who can receive your codes can use your HOWHY account.
You must be old enough to enter into a binding agreement where you live. HOWHY is not directed to children under 13.
One account per person. Each account sees only its own packages, requests and addresses, including when several accounts are used on one iPhone.
You can sign out (your account stays) or delete your account at any time under Me ▸ Account. Deletion removes the account record on our server, asks Apple to revoke the sign-in and erases HOWHY data on your iPhone, as described in the Privacy Policy.
We may suspend or close an account that is used in breach of these terms, for unlawful purposes or to interfere with the service. Where reasonable we will tell you why.
4. Estimates and quotes
A shipping estimate is calculated only from what you enter: item category, weight, dimensions, destination ZIP code, declared value and insurance choice. It is preliminary and non-binding, it is not an offer, and it does not reserve a price.
Estimates use the chargeable-weight rule described in How it works: the greater of actual and volumetric weight, subject to a minimum and rounded up. Final charges will be calculated from the warehouse's measurement of the packed parcel, not from your estimate.
A final quote becomes binding only when you accept it in the app, and only under the service terms in force at that time. In this version no final quotes are issued and nothing can be accepted or paid.
5. Requests you submit
Package registrations, consolidation requests and Buy for Me requests record what you intend. They are not orders and do not create a contract to forward or purchase anything.
Buy for Me is a limited manual service. A person reviews each request and sends a quote before anything is purchased; nothing is bought without your acceptance. The app limits the number of open requests and units per request, and only supports the marketplaces listed in the app.
You can remove a package registration as long as the package has not been recorded as arrived, and withdraw a request that has not yet been acted on.
6. Your responsibilities
- Give accurate information: recipient details, tracking numbers, contents, quantities and declared values. Declared values are used for US customs.
- Do not register or request restricted items. When forwarding is live, parcels containing them may be held, returned or disposed of as the law requires.
- Comply with the export laws of China and the import laws of the United States that apply to what you buy and send.
- Use the app only as intended: no automated access, no attempts to interfere with the service, the server or other users, and no use for unlawful purposes.
7. Intellectual property
The app, its design and content, and the HOWHY name and logo belong to aixx Inc. or its licensors. Apart from the licence to use the app, these terms give you no rights in them. Marketplace names such as Taobao, Tmall, JD and 1688 belong to their owners and are used only to describe where you can shop.
If you send us suggestions, we may use them without obligation to you.
8. Availability and changes to the app
We may update, change, suspend or withdraw the app or any feature, and we will switch features on as the service goes live. The app tells you on screen what is available. We do not promise that the app will be uninterrupted or error-free.
An internet connection is needed to sign in, refresh a session, sign out and delete the account. Everything else in this version works on the device.
9. Disclaimer and liability
To the extent permitted by law, the app is provided “as is” and “as available”, and we exclude warranties that are not stated in these terms. Shipping estimates are information, not advice, and we are not liable for decisions you make on the basis of an estimate.
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit or loss of data arising from your use of the app in this version, in which no parcel is received, purchased or forwarded.
Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including under consumer protection laws where you live. Liability for parcels, including loss, damage and delay, will be set out in the service terms before forwarding goes live.
10. Disputes
If you have a problem, email us first and we will try to resolve it with you. The service terms published before forwarding goes live will state the governing law and how disputes are resolved for forwarding, payment and claims.
11. Changes to these terms
We publish updates at this address with a new effective date. If a change is material, for example when forwarding, payment or assisted purchasing are connected, we will say so here before the change takes effect and the app will point to the new version. This document is published in English and Simplified Chinese; if the versions differ, the English version applies.
12. Contact
aixx Inc. operates HOWHY and is responsible for these terms.