HOWHY · aixx Inc.
HOWHY Support
HOWHY is a China-to-USA parcel forwarding app operated by aixx Inc. This page explains how the app works today, what is not switched on yet, and how to reach us.
What works today
HOWHY 1.0 is available on the App Store. In this first release you can sign in with Apple, estimate shipping, register incoming packages, save US delivery addresses, request consolidation and submit Buy for Me requests. The partner warehouse address, carrier rates and prices, payment and carrier tracking are not connected yet, and the app says so on screen wherever it applies. No charge can be made in this version.
Getting started
Estimate before you shop
Open Home ▸ Estimate shipping and enter the weight, size and US ZIP code of what you plan to buy. No account is needed for this.
Sign in with Apple
Registering packages, consolidation, Buy for Me, addresses, quotes, payment and tracking need an account. The sign-in sheet appears when you first need it, and the action you started resumes afterwards.
Register and send
When the partner warehouse is configured, the app shows your China receiving address and member code. Address each order to it and register the domestic tracking number under Packages.
Consolidate and approve
Once the warehouse has received and measured your packages, request consolidation. The packed parcel is measured again, you receive an itemised final quote, and nothing ships until you accept it and pay.
Sign in with Apple
HOWHY has no passwords. The sign-in sheet shows the methods currently available on our account service: Sign in with Apple and a mobile number (United States and Canada; mainland China once enabled) with a one-time SMS code; email sign-in appears when it is enabled on our service. A code is valid for a few minutes and can be used once; if it does not arrive, wait for the resend timer and request another.
- Hide My Email works. If you choose it, the account email is Apple's private relay address.
- Name: Apple asks whether to share your name the first time. HOWHY keeps it only as your display name; you can change the name and contact email in Me ▸ Account ▸ Name and contact email.
- Member code: a code such as HW-XXXXXX is created for your account. It identifies your packages at the warehouse.
- Sign out: Me ▸ Account ▸ Sign out keeps your account. Signing in again with the same Apple ID restores access to the packages and requests saved on that iPhone.
- More than one account on one iPhone: each account only sees its own packages, shipments and requests.
If Sign in with Apple does not complete, check that your iPhone is signed in to an Apple Account in Settings and has an internet connection, then try again.
Shipping estimates
An estimate uses only what you enter: item category, estimated weight, optional dimensions, the destination US ZIP code, optional declared value and whether you want insurance. The app converts units for you and saves recent estimates on your iPhone so you can reuse them.
An estimate is not a final price. It is non-binding and is there to help you decide before you buy. Final charges are calculated only after the warehouse has weighed and measured your packed parcel.
Current status: verified carrier rate cards are not loaded yet, so the app checks your inputs but does not show a price. Prices will appear in this screen once rate cards are configured.
How carriers charge: the chargeable weight is the greater of the actual weight and the volumetric weight (calculated from the dimensions with the carrier's divisor), then at least the service minimum, rounded up to the service increment. Bulky but light items are therefore billed by volume. Your final quote shows which basis applied.
Sending parcels to the China warehouse
Current status: the partner warehouse is still being configured, so the app does not show a receiving address yet. Do not send parcels until the address appears in the app under Home ▸ China receiving address.
When it is available: address every order to the receiving address exactly as shown, including your member code, then register the package in the app.
- To register a package: Packages ▸ Register incoming package. Enter the domestic tracking number from your Taobao, JD or 1688 order page, choose the carrier, describe the contents, pick a category, enter the quantity and the declared value in US dollars, and add any notes for the warehouse.
- Declared value is used for US customs and optional insurance. Weight and dimensions are recorded by the warehouse, not entered by you.
- Registered packages wait under Packages until the warehouse matches the tracking number on arrival, then weighs and measures the package. A registration can be removed as long as the package has not arrived.
Check the restricted items list before you buy. Parcels containing prohibited goods are held and may be returned to the sender at your cost.
Package consolidation
Consolidation combines several received packages into one international parcel, which usually lowers the total shipping cost. It opens once the warehouse has measured at least one of your packages.
- Choose the packages to combine under Shipments ▸ Ship / Consolidate.
- Set packing preferences: remove retail boxes, extra protection, keep original packaging, and free-text instructions for the packer.
- Choose the US delivery address and, when carrier services are configured, a preferred service. You can change the service when the final quote is issued.
- Submit the request. You receive a shipment reference; the warehouse packs and measures the parcel, then the app shows a final quote under Shipments.
The individual package weights are only a guide. The consolidated parcel is weighed and measured again after packing, and the final quote uses that measurement.
Final shipping charges
Estimated shipping charges are not final. Final charges are calculated after the warehouse has measured and weighed the packed parcel, and the shipment proceeds only after you confirm the final quote and pay.
- The final quote is itemised: shipping by chargeable weight and zone, any handling fee, surcharges, optional insurance and the service minimum. It shows which weight basis applied and the rate-card version used.
- Quotes are versioned. A new measurement, a change of service or an expired quote produces a new quote and cancels any earlier acceptance. You are asked to accept again.
- A shipment cannot be marked as paid without an accepted, current quote, and cannot be dispatched without confirmed payment.
- Customs duties and taxes in the United States, where they apply, are not part of the shipping quote.
Payment and shipment tracking
Payment: payment is not connected in this version. Accepting a quote records your approval only; no charge is made and the app never asks for card details. When a quote is accepted, HOWHY will contact you with payment instructions.
Tracking: the Shipments tab shows only verified events: warehouse receipt, measurement, packing, dispatch and carrier milestones. Carrier tracking is not connected yet, so no milestones appear until it is.
Notifications: push notifications for shipment updates are not available yet. The switch in Me ▸ Preferences is disabled until they are.
Buy for Me
Buy for Me is a limited, manual assisted-purchasing service for items you cannot order yourself. A person reviews each request and quotes the full cost (item, domestic shipping and service fee) before anything is bought. Unavailable, prohibited or restricted products are declined with a reason.
- Supported marketplaces: Taobao, Tmall, JD, 1688, Pinduoduo, Xiaohongshu, Dewu, VIP and Suning.
- To request: Packages ▸ Buy for Me ▸ New request. Paste the product link, enter the product name, category, quantity, colour or size options, the expected unit price in CNY and any notes.
- Limits: up to 5 open requests at a time and up to 10 units per request.
- The quote excludes international shipping and US duties, which are quoted with your consolidated shipment after the item reaches the warehouse.
Current status: requests you submit are saved in the app on your iPhone. Until the review service is connected to the app, email us the product link and your member code at admin@aixxinc.com to have an item reviewed.
Account management
- Profile: Me ▸ Account ▸ Name and contact email. Your member code is shown there and on the Me tab.
- US delivery addresses: Me ▸ US delivery addresses. Add, edit, set a default or delete addresses. Your sign-in details are separate from recipient details, so a Chinese mobile number or any Apple ID can ship to a US recipient.
- Language: Me ▸ Language offers System Default, English, 简体中文 and 繁體中文. A manual choice applies the next time the app launches.
- Erase all local data: Me ▸ Data removes every package, shipment, request, address and estimate stored on this iPhone. It does not delete your account.
- Sign out: Me ▸ Account ▸ Sign out. Your account stays; data on the iPhone is hidden until the same account signs in again.
Account deletion
You can delete your HOWHY account inside the app at any time: Me ▸ Account ▸ Delete account, then confirm.
- Our server deletes your account record immediately, invalidates every session and asks Apple to revoke the Sign in with Apple authorisation.
- The app erases all HOWHY data on your iPhone.
- The app shows a confirmation. Deletion is complete within 30 days at the latest. Records of completed shipments and payments, if any exist, are kept only for the legally required period, then deleted.
If you no longer have the app, email admin@aixxinc.com from the email address linked to your account, or include your member code. You can also stop Apple from sharing your details with HOWHY in iOS Settings ▸ your name ▸ Sign in with Apple.
Privacy and security
Our server holds only your Sign in with Apple account record. Packages, addresses, requests and estimates stay on your iPhone and are not uploaded in this version. HOWHY has no analytics, no advertising and no third-party SDKs, and never handles card numbers.
Contact
Email us with a short description of the problem. Include your member code and, for a shipment, the shipment reference shown in the app. For privacy requests, use the subject “HOWHY Privacy Request”.